FAQ

Here, you will find answers to frequently asked questions. If you have a question that you cannot find an answer to, please feel free to write to us. We will respond to your question as quickly as possible.

How long does delivery take?

We offer fast delivery to the order machine (Omniva) and the ELS courier to your office or home.

Omniva mail order machine - goods are delivered to the place within 24 hours after the parcel is sent. 

ELS courier (Omniva)  - goods are delivered to the place within 24 hours after the order of the courier.

I forgot my account password. What should I do next?
Do not worry! Go to the login page and click on the link “Forgot your password?” Enter the e-mail address linked to your previous ArsenPrint.com account and confirm it by clicking on the link “Confirm”. We will send you a new password via e-mail.

What are the payment options?
Comfortable payment system: Swedbank, SEB, Luminor, Danske, LHV, Coop, Pocopay and Liisi ID + PayPal.

Can I pay by invoice?
Unfortunately, ArsenPrint.com does not accept payment by invoice.

What kind of discounts does ArsenPrint.com offer?
ApsenPrint.com offers two kinds of discounts: discounts of promotional campaigns and discount codes.

How do I use a discount code?
To get a discount, you need to enter your unique code into the field stating “Coupon Code” in your Shopping Basket and then click on the clink “Redeem”.

Questions about working in the design editor